Post by jony147 on Dec 13, 2023 22:20:29 GMT -5
Sometimes you have to say no. A roadmap that prioritizes users and the business. Once you cast the net and create a running list of product possibilities, how do you approach them in a customer-centric and business-wise way? There is a formula we use from time to time to weigh a long list of ideas and choose which ones to prioritize: (Value Complexity) Necessity For each idea, we assign a score to each variable and then calculate the total score, across all ideas Loosely ranked. Here’s what the variables mean: Value: Usefulness, Reach, Marketability Similar to marketability; this number is primarily determined by how many users it impacts and how much value the feature adds to customers and/or the company.
Complexity: Difficulty, Time Investment, Opportunity Cost Indicates how difficult it is to Phone Number List build the feature, including factors such as how many new elements or processes are required, how easy it is to design and code, and how long it takes to complete. Necessity: urgency, centrality of experience, how strongly people need it, from dispensable to must-have. Features, upgrades, or fixes that solve current problems, especially urgent ones that cause real damage, will receive high marks. There are fewer cool ideas that are not important to the customer experience. Solve problems for users at build time.
The author believes we are entering the era of customer success. and invest in customer success as a way to achieve growth, not just as a way to prevent customer churn. Previously, the author explained that Customer Success refers to Customer Success . The company is led by software-as-a-service companies that invest in customer success to prevent mass customer churn as products and software become more tricky and complex. Businesses are now focusing on customer success not only to prevent customer churn but also to help customers get the most value from their products and services so they can be successful. But the transition to customer success can be tricky, the authors explain. This transformation isn’t just about hiring more customer support reps, it’s about properly training and scaling the customer success team to do the job well, and that’s about getting the entire company on board to adopt this new approach. I asked the report’s authors about the need for businesses to invest in customer success.
Complexity: Difficulty, Time Investment, Opportunity Cost Indicates how difficult it is to Phone Number List build the feature, including factors such as how many new elements or processes are required, how easy it is to design and code, and how long it takes to complete. Necessity: urgency, centrality of experience, how strongly people need it, from dispensable to must-have. Features, upgrades, or fixes that solve current problems, especially urgent ones that cause real damage, will receive high marks. There are fewer cool ideas that are not important to the customer experience. Solve problems for users at build time.
The author believes we are entering the era of customer success. and invest in customer success as a way to achieve growth, not just as a way to prevent customer churn. Previously, the author explained that Customer Success refers to Customer Success . The company is led by software-as-a-service companies that invest in customer success to prevent mass customer churn as products and software become more tricky and complex. Businesses are now focusing on customer success not only to prevent customer churn but also to help customers get the most value from their products and services so they can be successful. But the transition to customer success can be tricky, the authors explain. This transformation isn’t just about hiring more customer support reps, it’s about properly training and scaling the customer success team to do the job well, and that’s about getting the entire company on board to adopt this new approach. I asked the report’s authors about the need for businesses to invest in customer success.